LOOSIA CARE
We’re here to take care of you.
If something doesn’t feel quite right with your order or your ritual, please know you’re in caring hands. Sometimes all it takes is a little guidance, a small adjustment, or a helping hand to make everything feel right again.
What can we help with?
Choose what feels closest to what you’re experiencing and we’ll gently guide you from there.
I’m not seeing the results I expected
Let’s make sure your ritual is working its best.
I’m not sure I’m using it correctly
Simple guidance can make all the difference.
I have too much product
We can help your delivery schedule fit your routine.
Something arrived damaged or incorrect
That’s not the experience we want for you.
My package says delivered, but I can’t find it
Let’s try to locate it together first.
I’d still like to make a return
Of course. We’ll help make the next step simple.
Not seeing the softness you hoped for yet?
We’d love to help before you give up on your ritual. LOOSIA was created as a complete three-step system, and sometimes a small adjustment in technique or consistency can make a meaningful difference.
If you’ve only used one part of the ritual, haven’t used it consistently yet, or simply aren’t sure how each step works together, let us walk you through it.
Renew
Begin with your Foot Renewal Spray to help soften and loosen compacted, dry surface skin.
Refine
Gently buff away loosened buildup with your Nano-Glass Foot File. A gentle touch is all you need.
Repair
Finish with Foot Repair Cream to soften, replenish moisture, and support smoother, more flexible heels.
Not completely sure how to use everything?
That’s perfectly okay. A skincare ritual can feel unfamiliar at first, and we want every step to feel easy and comfortable.
We’ll show you when to use each product, how much you need, how gently to file, and how often to repeat your ritual.
more pressure or more product doesn’t necessarily mean better results. LOOSIA is designed to be used gently and consistently.
Have more LOOSIA than you need right now?
There’s no need to receive your next delivery before you’re ready. Your ritual should fit beautifully into your life — not the other way around.
You may be able to adjust your delivery schedule, update your information, or manage upcoming subscription orders directly from your subscription portal.
Check your next delivery
See exactly when your next subscription order is scheduled.
Adjust what works for you
Available options may include changing your schedule, updating your address, or managing future deliveries.
Did something arrive damaged, missing, or incorrect?
We’re so sorry your order didn’t arrive exactly as it should have. That isn’t the experience we want for you.
Please tell us what happened and we’ll take a closer look. Having your order number and, when helpful, a quick photo can make it easier for our Care Team to help you quickly.
Have your order number nearby
It helps us locate your purchase right away.
Tell us what happened
Damaged, missing, incorrect — whatever it is, we want to know.
We’ll guide you from there
Our team will review the details and help with the most appropriate next step.
Tracking says delivered, but your package isn’t there?
We know how frustrating that can feel. Sometimes carriers mark a package delivered shortly before it reaches its final spot, or it may have been placed somewhere less obvious for safekeeping.
- Check around all entrances, porches, side doors, garages, and mail areas.
- Ask anyone else in your household who may have brought it inside.
- Check with a neighbor, front desk, or building staff when applicable.
- Review your tracking page for delivery notes or a delivery photo.
Don’t worry. Once you’ve checked the common delivery spots, let our Care Team know and we’ll help you look into what happened.
STILL NOT QUITE RIGHT?
Of course. We’ll help you with your return request.
If the guidance above didn’t solve your concern, that’s completely okay. You can continue with your return request below and we’ll guide you through the next steps.
Return eligibility is subject to our Return & Refund Policy. Submitting a request does not automatically issue a refund. Approved returns will receive the appropriate next steps.
ALREADY RETURNED SOMETHING?
Waiting for your refund?
Once an approved return has been received and processed, the refund is issued to the original payment method. Your bank or card provider may need additional time to post the funds to your account.
ALWAYS HERE WITH CARE
You deserve to feel looked after.
Whether you need a little guidance, help with an order, or simply someone to take a closer look, our LOOSIA Care Team is here to help make things feel easier.