Refund policy
Softness, with no strings attached.
We believe foot care should feel grounding, not complicated. That includes our return policy. If something doesn’t feel quite right with your order, we’re here to make it simple.
14-Day Soft Satisfaction Guarantee
If you're not fully satisfied within 14 days of receiving your order — even if you've opened and used the product — we'll issue a full refund.
We cover the return cost. Always.
How to Begin a Return
Just email us at support@loosia.com with:
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Your order number
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A short note about your experience
We’ll send you a prepaid return label and make the process seamless.
Refund Timeline
Once we receive and inspect your return, your refund will be issued to your original payment method within 5–10 business days.
We’ll keep you informed every step of the way.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or missing something, please reach out within 5 days of delivery. We’ll fix it — fast, and with care.
No Restocking Fees. No Harsh Rules.
We never charge restocking fees. Our goal is to create ease — not friction.
If your return falls outside our policy, we’ll review it with care and do our best to offer a fair resolution - one rooted in softness, but guided by integrity.
Questions?
We’re here to help, always.
Contact us at support@loosia.com — we read every message and reply with care.
Loosia™
A ritual for the parts of you that carry everything.