LOOSIA

Need to make a change to your order?

We’re happy to take a closer look for you. If you’ve just placed an order and noticed something that needs to be corrected, let us know as soon as you can and we’ll always do our best to help.

A little note about timing: our orders can begin processing quickly, so changes and cancellations are easiest before fulfillment begins.

What would you like us to help with?

Choose the option that best describes what you need. We’ll prepare the form below for you.

ALREADY ON ITS WAY?

Has your order already shipped?

Once a package has left our hands, we’re no longer able to change its contents or shipping address. You can still check its latest delivery status or review your return options.

Track My Order Returns & Refunds

FUTURE DELIVERIES

Trying to change your subscription?

If you’d like to manage a future subscription delivery, update your schedule, or review your subscription, you can do that from your subscription portal.

Manage My Subscription

WE’LL TAKE A LOOK

Tell us what you need changed.

Giving us a few details up front helps our Care Team find your order quickly and gives us the best chance of helping before fulfillment begins.

  • Your order number
  • The email used at checkout
  • Exactly what you’d like us to change

We’ll always do our best to accommodate your request. Because orders move quickly, requested changes or cancellations cannot be guaranteed until confirmed by our Care Team.

Order change request

Please share the details below. The more we know, the faster we can understand what you need.

Changing the address saved in your customer account does not change an order that has already been placed.
Please note: submitting this request does not automatically change or cancel your order. We’ll review its fulfillment status and confirm what we’re able to do.

A LITTLE CARE GOES A LONG WAY

We’ll always do what we can.

Whether it’s a tiny typo or a change of plans, our team will always take a thoughtful look and help wherever the timing allows.